FAQ & Site Info

Terms of Service

Welcome to ColdComb Store! These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website and making a purchase, you agree to comply with these terms. Please read them carefully.

1. General Terms

1.1. ColdComb Store operates an online store selling various products.
1.2. We reserve the right to update, modify, or discontinue any part of our website or services at any time without prior notice.
1.3. By using our website, you confirm that you are at least 18 years old or have obtained parental consent to use our services.

2. Products and Orders

2.1. All products listed on our website are subject to availability.
2.2. We reserve the right to refuse or cancel any order for any reason, including pricing errors, stock issues, or suspected fraudulent activity.
2.3. Product descriptions, images, and prices are subject to change without notice.
2.4. Colors and details may vary slightly due to monitor settings and manufacturing differences.

3. Pricing and Payments

3.1. All prices are listed in USD and may be subject to taxes and shipping fees.
3.2. Payment must be made in full before an order is processed and shipped.
3.3. We accept payment through paypal.
3.4. ColdComb Store is not responsible for any additional bank fees or currency conversion charges imposed by your payment provider.

4. Shipping and Delivery

4.1. We ship to worldwide.
4.2. Estimated delivery times vary based on location and shipping method selected.
4.3. ColdComb Store is not responsible for delays caused by customs, carriers, or unforeseen circumstances.
4.4. Customers are responsible for providing accurate shipping information. We are not responsible for lost orders due to incorrect addresses.

5. Returns and Refunds

5.1. We accept returns within 30 days of delivery, provided the item is unused and in its original packaging.
5.2. Customers are responsible for return shipping costs unless the return is due to an error on our part.
5.3. Refunds will be processed within 3 business days after the returned item is received and inspected.
5.4. We do not offer refunds on digital products or personalized items unless defective.

6. Intellectual Property

6.1. All content on our website, including images, logos, and text, is the property of ColdComb Store and is protected by copyright and trademark laws.
6.2. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

7. Limitation of Liability

7.1. ColdComb Store is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
7.2. Our liability is limited to the amount paid for the purchased product.
7.3. We do not guarantee that our website will always be available, error-free, or secure.

8. Privacy Policy

8.1. Your personal information is collected, used, and stored in accordance with our Privacy Policy.
8.2. We do not sell or share your personal data with third parties without your consent, except as required by law.

9. Governing Law

9.1. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the country.
9.2. Any disputes arising from these terms will be resolved in the courts of the Country.

10. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

ColdComb Store

Email: [email protected]
Phone: 016 887 6906
Address: 67, jalan pandan jaya 2/6, pandan jaya, ampang 53500 kuala lumpur

By using our website and making a purchase, you agree to abide by these Terms and Conditions. Thank you for shopping with ColdComb Store!